TESTIMONIES

Nestlé Group - 2022
Simplified Monthly Business Planning
Juan Matossi, Group Control, Nestlé Global Finance Lead, Plan to Execute project

Under which circumstances did you consult Isabelle Nicolas-Delorme? ↓

Juan Matossi: The Nestlé business planning process is based on a cross-functional approach between Finance & Control, Commercial, and Supply Chain functions, contributing to effective and reliable business planning for our activities across the Group.
In 2019, the Group rolled out a Simplified Monthly Business Planning process.
In 2022, on order to sustain the understanding of this process in the markets, and ensure its proper implementation in the Group, we decided to offer all members of Finance & Control, Commercial, and Supply Chain functions involved in the MBP Process, an efficient and flexible training tool, in the form of e-learning modules.

What type of support did you need? ↓

Juan Matossi: Our internal guidelines describing the Simplified Monthly Business Planning process were available. We needed someone who could help us in designing and converting them into lively and impactful e-learning modules and be able to develop them on the Articulate Storyline 360 tool, used by the Group.

How was the consulting mission organized? ↓

Juan Matossi: Isabelle proposed a two-step approach:
First: we agreed on the main principles and messages we wanted to cover in the e-learning modules. We concluded that two modules were necessary. Based on these, Isabelle drafted the corresponding screenwriting, including dialogues, numerous interactions and quizzes, to make the modules as engaging as possible. She also proposed some visual identities to choose from.
Then, once this was agreed upon, she designed the modules in Articulate Storyline 360, and offered several back-and-forth reviews and exchanges, until the modules were fully meeting our expectations.

How would you summarize the value added by Isabelle on the project? ↓

Juan Matossi: With her knowledge of the cross-functional specificity of the planning process in the Nestlé Group, Isabelle was quickly operational on the project. She helped us keeping focused on our objectives, she listened, challenged us, and brought innovative ideas.
Her good command of the Articulate storyline 360 available functionalities allowed her to propose a logical progression into the modules, and how to best put the messages into an impactful and engaging story.
Thanks to her solid experience in designing e-learning modules, our collaboration was very efficient, and the use of my time was optimized, which is what I expected from external support.
The modules were released at the end of 2022, and the feedback received is very positive so far.

Would you recommend Isabelle Nicolas-Delorme to other companies? ↓

Juan Matossi: Definitely. Isabelle combines the good understanding of business, given her previous professional experience and knowledge, together with her passion towards learning areas. All this makes her very well positioned for succeeding in this area. It was a pleasure working with her, and I can only recommend her services to other companies.

TESTIMONIES

Saint-Gobain 2020 - 2021
Internal Audit & Business Control Academy
Jacqueline Leroux, VP, Head of Group Audit, Risks and Internal Control
Romuald Laloue, Director, Group Internal Control & Risk Management
Alla Korotyaeva, Internal Control Manager & IABC Academy Project Manager

Under which circumstances did you consult Isabelle Nicolas-Delorme? ↓

Jacqueline Leroux: With 1000 manufacturing sites and 4000 outlets in 70 countries, having strong Internal Controls in place is key to secure Saint-Gobain business operations. At the end of 2019, we identified the need to provide a digital tool to spread the knowledge of Internal Control principles across the Group and improve the overall Saint-Gobain Business Control environment. 
To serve this objective, we decided to offer to all Saint-Gobain employees a new structured and flexible training path covering these topics, and launched the “Internal Audit and Business Control (IABC)” Academy project. Each newcomer in her/his domain could train her/himself, and any employee could access the Internal Control Referential Framework, to learn in an efficient and pleasant way. 

What type of support did you need to implement this project? ↓

Romuald Laloue: The content of the Academy was clearly identified. We wanted to explain to our employees the Saint-Gobain Internal Control principles to be applied in the main domains of our business, with their associated risks and benefits. We were looking from someone, with an external perspective, who could help us to convert this content into over 40 engaging and impactful e-learning modules. We needed support for the methodology and the development of the modules, and some guidance throughout the management of the project. We also needed someone with knowledge of the Articulate 360 Storyline tool, on which the e-learning modules were to be developed.

How was the consulting mission organized? ↓

Alla Korotyaeva: As the internal project manager, I interacted closely with Isabelle from June 2020 to March 2021.
During the design phase, Isabelle worked with our project team and provided support for the standard specifications to be used for all our Articulate 360 e-learning modules. She brought a methodology to develop our modules efficiently, with the objective to provide an optimum retention rate and impact on learners. For each module, she proposed two distinct phases:  the storyboard, and the development on Articulate 360.
Then, she coached our internal team through the development of the first ten modules, according to the set specifications and methodology. In parallel, she developed eight modules on Articulate 360 by herself. Working this way ensured effectiveness and consistency across all the curricula.  

How would you summarize the value added by Isabelle on the project? ↓

Romuald Laloue: With her long history in managing internal training programs, Isabelle was able to provide us with operational guidance and support across the whole project. She challenged us, proposed ideas, and helped us to keep up the momentum through the project management, in order to deliver our modules as expected.
Thanks to her understanding of large Groups’ organization and challenges, she was able to adapt to the Saint-Gobain’s environment, which made our interactions fruitful and efficient.  

What are the benefits of this Academy? ↓

Jacqueline Leroux: Our IABC Academy was launched in Q4 2020 and is up and running. It will enable our employees to increase their knowledge of Internal Control principles, and understand their importance for the management and performance of our business. We expect it to contribute to the improvement of our Internal Control environment. 

Would you recommend Isabelle Nicolas-Delorme to other companies? ↓

Jacqueline Leroux: Yes we do. She has great training experience with large companies and she is really customer-oriented, offering advice and solutions for more efficient training. She did very good work with the team in animating and taking the best of the Articulate 360 tool.
Romuald Laloue: Absolutely. Isabelle was a key piece of the success of our project. Isabelle is a great professional and she delivers. She is easy to work with and adapts to the team and company spirit quite well, which makes the experience even more enjoyable.